Cancellation ​& Refund Policy

Here at Mendip Bouncy Castles we understand that sometimes plans may change and it may become necessary to have to cancel or amend your booking with us. Our cancellation policy below set out our key points and circumstances and any cancellation fees that may be due and payable and if any refunds would be due.

Our cancellation policy applies to all our bookings and accompanies our terms and conditions.

Cancellation by Mendip Bouncy Castles "The Company"

It is very rare for us to have to cancel a booking and as a company we have a great track record but we are also open to a large amount of issues that are beyond our control.

Cancellation due to reasons beyond our control a full refund of any monies paid, i.e. but not exhausted vehicle breakdown, equipment breakdown, staff shortage, extreme poor weather or any other reason, excluding health and safety grounds, lack of space or wrong surface type, as these are confirmed before booking and are down to the client to check and confirm.

Cancellation by the Client

ALL cancelations must be made either by telephone and speaking to a member of staff during office hours (9am-9pm) or in writing via email. All cancellations will be confirmed in writing via email & this must be kept as your proof of cancellation. Cancellations cannot be taken by voice mail, text or any other methods.

Cancellations 7 days or more in advance of hire date are subject to no cancellation fee.

Cancellations between 4-6 days of the hire date are subject to a 25% charge of the total hire charge.

Cancellations between 2-3 days of the hire date are subject to a 50% charge of the total hire charge.

Cancellations within 24 hours of the delivery time or upon delivery will be subject to 100% charge of the total hire charge.

Cancellations can be made on the day of hire due to poor weather conditions (heavy rain/ strong winds) but must be notified to us before 8am by calling us on 07824 183 547. Poor weather cancellations are subject to no cancellation fee.

Refunds

Clients who have paid for their hire in advance will be entitled to a full refund provided they have notified us of a cancellation 7 days or more in advance.

Cancellations within 7 days of hire date will be subject to our cancellation policy above and only receive a partial refund.

Cancellations between 4-6 days of the hire date 75% refund.

Cancellations between 2-3 days of the hire date 50% refund.

Cancellations within 24 hours of the delivery time or upon delivery will not receive any refund.

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