Frequently Asked Questions

How do I book a bouncy castle?

You can either book online, call us on either 01749 938608 / 07824 183547 or drop us a message through our contact us page.


How much notice do I need to give for a booking?

You can make a booking at anytime, however bookings get very busy so we do advise you to book as early as possible to avoid disappointment and secure the bouncy castle and date of you choice. Alternatively you can contact us on the day as we may have some availabilty.


When are your bouncy castles available for hire?

Our castles are available for hire 7 days a week all year round including Bank Holidays.


How long do we get the bouncy castle for?

You choose how long to hire the bouncy castle for to suit your requirements from just a couple of hours or up to a full days hire. We can deliver and set up your castle from 9am and collect it up until 8.30pm, you can request later collections up until midnight but additional fees will be applied!


How can I pay for my hire?

Cash on delivery is preferred. You may also pay by cheque or bank transfer. Cheque & bank transfer payments need to be received in sufficient time for funds to clear before the date of your booking.

Please refer to our Payment Policy for further details.


Do I have to pay a deposit?

No deposit is required.


What if I need to cancel the booking?

You can cancel your booking at anytime, all that we ask is you give us as much notice as possible. Cancellations 7 days or more in advance of hire date are subject to no cancellation fee, cancellations within 7 days are subject to a cancellation fee.

Please refer to our Cancellation Policy for further details.


How long does it take to set up & pack away?

It normally takes us between 15-20 minutes to set up and safety check a standard bouncy castle. Collection normally takes us between 10-15 minutes.

​However as a guide we do ask you to allow the following time before the event for the company to deliver and setup the equipment and also after the event for them to take down and remove the equipment.;

20-30 minutes for a standard inflatable/ Soft play package.

30-40 minutes Disco dome/ Carnival obstacle course.

30-45 minutes Super slide.

Please allow extra time if your order includes party extras e.g. Caterpillar tunnel (15 mins), Roller coaster (5 mins).

For multiple units i.e. dual package/ soft play package plus bouncy castle allow at least another 20 minutes.


How much space is needed?

You will need to allow a minimum of 4 feet at the front and rear of the castle for safety mats and the blower & inflation tube, plus 2 feet either side of the bouncy castle for access. Please make sure all garden items such as garden toys, swings, slides, trampolines, patio furniture, rubbish etc are removed from the area where the castle is to be sited.


Do you need an electric supply?

Yes, all our bouncy castles need an electric supply to run the blower to inflate the castle and will need to be left on to keep the castle inflated.


How much electricity does a bouncy castle use?

Bouncy castles use approximately 10p (pence) per hour.


Is there an age limit on the bouncy castles?

No not age limit, Inflatables have a maximum user numbers based on user heights, our castles have varied user height limits which include inflatables suitable for adults too (These inflatables will state on our website that they are suitable for children and adults). Please check the bouncy castle description for further details.


Are we available for events?

There are 2 options for bouncy castles at events;

1) We will deliver, set up the bouncy castle(s) ready for the event & then return to collect the castle(s) at the end of the event. This allows the event to run & supervise the bouncy castle(s) at our normal daily hire rate.

2) We will deliver, set up, collect and supervise the bouncy castle(s) for our normal daily hire rate, plus £15 per hour for a trained uniformed supervisor.

(Leaving the option for the event organiser either to charge or allow the children on for free).


Do you have insurance?

Yes, Mendip Bouncy Castles has £5m public liability insurance. It is however important that you, the hirer, understand what this means. This insurance covers US, Mendip Bouncy Castles, against damage or injury caused by unsafe or improper set-up, or faulty equipment. It DOES NOT protect against injury, damage or loss caused through either negligent use of the equipment, poor supervision or altering any aspect of the set-up after delivery, or through normal use where accidents may occur.

You, the hirer, are not covered by our insurance, as it is impossible for us to insure you against your liabilities. This is the case with EVERY bouncy castle hire company in the country.

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